Deliveright
Founded in 2018 in North Carolina, Deliveright is a top-rated full-service delivery company specializing in heavy goods from first to final mile. Serving all 50 states, Canada, and Puerto Rico, Deliveright uses its AI-driven platform, Grasshopper, to streamline logistics and expand its local delivery network. Learn more at Deliveright.
Business Challenge
Deliveright has grown from one location in New Jersey to 50 across the United States, and provides end-to-end logistics and delivery services for products that require multiple people to transport. As the company expanded, it needed to:
- Address logistical and technical challenges while scaling to meet the demands of large ecommerce companies.
- Continue to provide great customer service in a rapidly growing business. The delivery experience and support play a significant role in the overall customer journey.
- Leverage long-term, global freelance talent and technology to support nearly every aspect of the company’s operations.
How goLance Helped
Deliveright has been working with goLance for 5 years, and goLance has supported the company’s incredible growth with: Dedicated talent to help Deliveright scale quickly: As the pace of ecommerce shopping for furniture accelerated, Deliveright leveraged goLance talent to continuously build upon its proprietary technology and scale. Best-in-class customer service: Customer service teams from goLance play a major role in ensuring customer satisfaction. Talent with a wide range of roles and exceptional technology to manage and pay them: Deliveright began with hiring goLancers for customer service and tech jobs and expanded with goLance talent working in other areas throughout the business. The goLance platform also conveniently provided an all-in-one solution for time tracking, staff utilization tracking, and paying talent.
5 Years of Growth
and Innovation
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